UNDERSTANDING THE TRANSACTION RECEIVED EMAIL NOTIFICATION

Overview

The Transaction Received email is sent each time ARISE processes a new payment—whether it’s an authorization, sale, refund, or EFT (ACH). It gives merchants real-time insight into individual transactions so they can confirm activity, follow up with customers, or troubleshoot issues immediately.

Note: Only Merchant Managers control which portal users receive this notification; staff users cannot adjust their own preferences.

When to Expect It

Trigger – A new card or EFT (ACH) transaction is submitted through any of these methods:
Terminal, Virtual Terminal, Invoice, Quick Payment, Subscription, or API Integration.
Frequency – Real-time; ARISE sends one email for every processed transaction (approved or declined).

What’s Inside the Email

Field	Description
Transaction Type	Sale, Refund, EFT, or Authorization
Status	APPROVED or DECLINED
Date & Time	Exact timestamp the transaction was processed
Payment Amount	Gross amount of the transaction
Payment Method	Credit Card, Debit Card, or EFT
Source Type	Terminal, Virtual Terminal, Invoice, Quick Payment, Subscription, or API
Attachments	None

Call-to-Action Buttons

Button	Destination
View Transaction Receipt	Public receipt page (shareable with customers)
Open Transaction Details	Full transaction record inside the ARISE Portal

Why It Matters

Immediate Confirmation – Verify successful or declined payments the moment they occur.
Faster Customer Support – Access receipts quickly for customer inquiries or dispute resolution.
Operational Visibility – Monitor refund activity and high-value sales without logging into the portal.

Article ID: 40606494089619