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Overview
In ARISE, Merchant Managers have full control over which users receive email notifications for key account activities, such as transaction updates and batch settlements.
Only users assigned the Merchant Manager role can view and update notification preferences for others within the same merchant account.
How to Manage Notification Settings
To configure or update notifications for a user:
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Log in to the ARISE Portal.
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Navigate to Settings > Notifications.
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Select the user you want to manage.
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Click Configure.
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Use the toggles to enable or disable notifications for each event type.
Important Notes
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Staff users cannot manage their own notification preferences. Only a Merchant Manager can make these changes.
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Notifications are specific to each user, allowing customization based on individual roles and needs.
Need Help?
If you need assistance with Notifications or user settings, please reach out to the appropriate team:
|
Team |
Contact Email |
Phone Number |
|---|---|---|
|
Merchant Support |
833-287-6722 ext 1 |
|
|
Tech Support |
833-287-6722 ext 2 | |
|
Agent Support |
833-287-6722 ext 3 |
Tip: For general notification usage questions, start with Merchant Support. For technical issues with ARISE notifications, contact Tech Support directly.
Why It Matters
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Right information to the right people – Ensures managers, staff, and accounting teams each get only the alerts they need.
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Reduces inbox noise – Prevents duplicate or unnecessary emails, improving focus and response times.
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Supports security & compliance – Limits sensitive settlement and transaction data to authorized users.
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Easier troubleshooting – Clear recipient ownership helps Support quickly identify who received (or didn’t receive) a notification.
Article ID: 40604418456467