Learn how to protect your business against chargeback
Aurora Payments is Here to Help
If you’ve received a Notice of Chargeback, we can help you defend yourself from unnecessary losses that include product loss, service loss and the assessment of chargeback fees.
Let's Get Started
Make sure to note the deadline to respond and determine whether or not that you would like to battle or concede the chargeback.
Gather available documents for representment:- Sales Receipts
- Order Forms
- Shipping Tracking Numbers
- Proof of Delivery from Shipper
- Copy of your Return Policy
- Copies of emails
- Screenshots of web-based orders
- Any other communication records
We Can Help
As your Merchant Services Provider, we are here to help you prevail in a representment. If you need help, call us at 833-AURORA2 (833-287-6722) or send an email to: hello@aurorapayments.com. You don’t have to handle this alone.
Complete the form, to get in contact with one of our representatives. ➡️
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Aurora technology can be integrated and custom-fit to your requirements with special programs such as Cash Discount, Surcharge, and more.
Secure & Compliant
Protection against fraud, assistance with compliance, and support with charge backs. Trust Aurora to help you process secure and compliant transactions.
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Our expert technical support team is here to help you troubleshoot and resolve issues if and when they occur.